Join The Team

Network Support Level 1

About the role

The following tasks will be required in your day to day role:

  • Dealing directly with clients and providing day-to-day support, rectification and maintenance of IT equipment and Network infrastructure.
  • Able to conduct Installation of office 365 and proficient with outlook and email configurations.
  • Providing help desk support and work with IT troubleshooting desktop, thin clients, remote user’s.
  • Understanding of network infrastructure i.e. DNS, IP Address, Subnets etc.
  • Be able to repair PC and change RAM, Hard Drives and other hardware components.
  • Experience working with Backup Nas, Synology, QNAP and other onsite backup systems.
  • Evaluating PC and Networking hardware and Peripherals as part of a project team to carry out IT
  • Experience with working with network printers, Dymo printers and USB printers.
  • Assisting Engineers with network deployments on projects.
  • Providing support to networks – Windows and Apple Devices.
  • Opening ports on router and level 1 router support
  • Attending onsite for computer or server breakdown scenarios.
  • Worked with Firewalls Cisco, Fortinet, Watch Guard, Sophos, draytek
  • Maintaining appropriate configuration standards and procedures of all IT Hardware and software both Server and Desktop;
  • Providing Desktop Support to PC’s and Thin Clients, laptops,
  • Working with smart switches and POE switches
  • Installing anti-virus endpoints and experience with working cloud based antivirus
  • Managing incoming daily support matters- Email and telephone
  • Providing polite conduct with all clients – acknowledge that our clients may not understand IT.
  • Conducting scheduled network maintenance’s on Servers and PC’s
  • Learn and assist with Implementing Windows Server and Terminal server environments
  • Learn how to configure cloud environments on multiple platforms
  • Providing customers support on Cloud based server environments
  • Data entry and updating client configuration and documentation.
  • Working with support related items for Office 365 and Microsoft Exchange Online services
  • Monitor Backups Onsite and offsite backup systems.
  • Monitoring Network security and report threats.
  • Managing Virtualised Servers and work with troubleshooting.
  • Understanding of Medical Director, Pracsoft, Bluechip, Genie, Shexie, Dental 4 Windows are skills that very advantageous not essential
  • Experience or understanding with Apple products and networks – desired

Skills and Experiences:

  • Clear communication & be able to articulate professionally with clients.
  • Proficient English-compulsory requirements
  • Proficient email writing and correct grammar writing skills.
  • Customer service orientated.
  • Attention to detail and good follow up skills
  • Multi task and work well under pressure.
  • Be able to juggle multiple tickets and tasks
  • Attention to detail
  • Very organised
  • Manage incoming daily support matter
  • Polite conduct with all Clients
  • Be extremely organised and communicate with the account managers. (Communication Skills, good English)
  • Report back feedback and update on changes.

Essential Requirements:

  •  Tertiary Education, Diploma, Degree Qualification or equivalent